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I got an email from Western Digital warning of data loss when upgrading to Mavericks and recommending that WD Smartware be uninstalled, naturally I've been trying to do it. And I remember that I've tried to do it before, because the software is a useless POS, but never successfully. It always keeps coming back, apparently reinstalling itself from someplace. In the latest attempt, when I run WD Smartware Uninstaller and click 'uninstall,' the little icon immediate disappears from the menu bar, confirming that it is honestly trying to do something, but it then enters a peculiar state in which the barberpole spins endlessly and whatever it is trying to do never completes. In this state, the 'WD Smartware Uninstall' window cannot be dragged, and clicking on on the application icon in the Dock does not bring it to the front. On rebooting, WD Smartware is there again.

Click on the Desktop, Finder->Go->Go to folder->enter /var/db/receipts/, and click the Go button. Once the window opens, put it into list view, and search for anything that has WD or Smartware in it. See if there are any bom files. If so, open the Terminal app, type lsbom followed by a space and then drag the bom file into the window that pops up, and hit the return key. That should give you a complete list of everything the installer put on the machine and where. Then, manually go to those places and delete the items. This is SCARY stuff.

The latest version of WD Discovery is 3.2 on Mac Informer. It is a perfect match for the System Tools category. The app is developed by Western Digital Technologies, Inc. Download wd discovery for mac for free. System Tools downloads - WD Discovery by Western Digital Technologies, Inc. And many more programs are available for instant and free download. The CD contains the WD SmartWare installation software, the encryption and password protection application, User Manuals, and other resource files.

Kenny, my GUESS would be that these files are actually part of Mac OS X itself. A way to find out would be to see whether they exist on a recent-ish Mac OS X system that has never had a external Western Digital drive installed. I'm thinking they might needed to have the drive work as a drive. Since the WD drive has both FireWire (IEEE 1394) and USB interfaces, I guess one could try just deleting, say, the USB files and seeing whether the drive now works only with FireWire, but--well, personally I am not touching ANYTHING in THAT directory. Here's where I'm at. I deleted com.WesternDigital.WDSmartWareD.plist com.wdc.WDDMservice.plist from LaunchDaemons; I deleted the entire WD Smartware directory from Application Support; and I deleted WD Smartware.App itself.

When I restart, there is no SmartWare icon in the menu. There is one process running whose name begins with wd, 'wdhelper'. Notice that 'wd' are lowercase. I don't think this is a Western Digital, I think it might be something to do with WirelessDiagnosticsSupport.framework. The WD drive seems to work and DiskUtility finds nothing wrong with it. I am, however, dreading the update.

You may be sure I will physically disconnect all external drives before updating. The scary/ironic part is that the WD drive is the one with the partition on which I keep a bootable backup copy of the OS, i.e. It's the one that's supposed to be there to boot from if an update goes wrong. What I'm really worried about is that I've deleted SmartWare a few times and it always comes back. I have the feeling that perhaps there's some way-too-clever stuff on the WD drive itself that executes when the drive mounts and reinstalls Smartware or something of the sort. No, I still haven't contacted WD. I just have no faith that they would know what to do after the first thing they told me to do didn't work, and, yes, at this point I'm in an awful never-never land where my attempts at manual deletion mean that at this point you might not even expect the uninstaller to work.