I went to Best Buy and connected My Passport Ultra external hard drive to a couple of their windows laptops running Windows 7 and Windows 8 and the same issue, My Passport Ultra was not detected, it did not run, it did not open, there was no driver found. I tried it on a couple of their macs and it worked, I could see my files, nothing was wrong, It ran well on their macs. I went back and tried it again on a couple of their Windows laptops and nothing happened. Just for curiosity I connected My Passport Ultra to one of their Mac Computers and it worked, it opened and launched the window.

Install Citrix Receiver Client for Mac Download the Citrix Receiver client for Mac, available from the; Citrix Receiver and click Download. Note: this will take you to Citrix's website to download the latest installer. Review Citrix Receiver 12.1.100 files or folders, click Complete Uninstall button and then click Yes in the pup-up dialog box to confirm Citrix Receiver 12.1.100 removal.

If you need access to local computing resources (such as printers, thumb drives, local hard drives, etc.), then install Citrix Receiver on each computer that you will use to access BC Apps. The Citrix Receiver must be installed on each computer you want to use BC Apps on. • Go to: • Click Download Receiver for Mac. A file called CitrixReceiverWeb.dmg will download to your computer. • Open CitrixReceiverWeb.dmg & follow the prompts to install it. • When prompted, check Add Account, then click Continue ( see Figure 1).

• When prompted, log in with your BC username and password. • If you have previously used BC Apps on Citrix Receiver using this device, follow the steps in the next section to remove the legacy Citrix account. • To view the available applications, click APPS. • Select the application you want to open. The app opens in a separate tab and you may begin working. Note: When you click to open a second app, a window will pop up and disappear.

The second app will appear in the same tab as the first app. • If you get a message saying there is no storage space available, log out & log back in again. (on AppsStorage.bc.edu).

If Workspace is installed, this is the process to uninstall Citrix Workspace for MAC: **Of Note. Do not install the app from the APP Store, this causes apps to automatically update and, in this case, this is not desired** 1) Citrix Workspace must be uninstalled using the installer package for MAC. Moving the app to the trash does not sufficiently remove the app. **If no uninstall package is found, one must be downloaded.

Download the install package and choose to uninstall from the choices. The computer MUST be rebooted after the uninstall is complete. 2) Install the latest CITRIX RECEIVER for MAC. V12.9.1 Once installed, do not add an email or work account into the app itself, close out of this prompt. 3) Open the Citrix Receiver App, go to menu, preferences Proceed to file access, and ensure that the read and write radio button is checked. 4) Exit out of the app and log in as normal through go.stellar.aero **Remember to not add an account if the app prompts, cancel out of the prompt.